Refund Policy

1. Scope

This policy applies to every payment made to WEAF Company Uganda Ltd ("Weaf", "we", "us") for our products and services, including Weafbooks, WeafPOS, the Weaf Suite, tax compliance integrations (URA EFRIS, MRA EIS, ZRA Smart Invoice), source code, SSL certificates and professional services, whether paid by mobile money, bank transfer or card, in Uganda or from abroad. It forms part of our Terms & Conditions.

2. When you are entitled to a refund

• Not delivered: you paid and we did not deliver the product, licence or service you paid for.
• Defective or not as described: what we delivered does not work, or is materially different from what was described, and we cannot fix it within a reasonable time after you report it.
• Charged in error: a duplicate payment, a wrong amount, or a renewal charged after you cancelled in time.
• New subscriptions: you cancel a new subscription within 7 days of your first payment and before the system has been set up or used for live transactions.

3. What is not refundable

• Software licences, source code and downloads once delivered or activated, unless defective as described above.
• Installation, setup, training, data migration and customisation work already carried out.
• The unused part of a subscription period already started; cancelling stops the next renewal.
• Fees paid on to third parties on your behalf, such as SSL certificate issuers, domain registrars or government charges.
• Termination of the service because of a breach of our Terms & Conditions.

4. How to ask for a refund

Email info@weafcompany.com or call +256 756 508 361 within 30 days of the payment, giving:

• your name or company name and the email or phone number on your account;
• the invoice or receipt number and the date and amount paid;
• the reason for the request and, for a fault, what went wrong.

5. What happens next

• We acknowledge your request within 2 business days.
• We tell you our decision within 7 business days, and give the reason if we decline.
• An approved refund is paid back to the method you paid with: card payments to the same card, mobile money to the same number, bank transfers to the same account. It is sent within 10 business days of approval; your bank or card issuer may take longer to show it.
• Refunds are made in the currency you paid in. We do not cover differences caused by exchange rates or by charges from your bank or card issuer.
• A partial refund may be given where part of the order was delivered and used.

6. Disputes and chargebacks

Please contact us before disputing a card payment with your bank; most problems are settled quickly that way. If a chargeback is raised, the service it paid for may be suspended while the dispute is open.

7. Contact

WEAF Company Uganda Ltd
P.O Box 126762 Kampala GPO, Ham Towers, Wandegeya, Kampala, Uganda
Phone: +256 756 508 361
Email: info@weafcompany.com or info@weafmall.com
Support: emmanuelwandera8@yahoo.com, +256 756 508 361