Help centre

Frequently asked questions.

84 answers on pricing, setup, selling, offline mode and tax compliance across every market we support.

What is WEAF POS?
A complete point of sale and retail management system for shops, supermarkets, pharmacies and wholesalers, with tax-compliant electronic receipting for multiple African revenue authorities.
Is WEAF POS free to try?
Yes. Download it free and activate a trial licence in minutes before you buy.
Does WEAF POS work offline?
Yes. It keeps selling during power or internet outages and syncs tax data when the connection returns.
Which countries does it support?
It is used across the region, with full tax integration for Uganda (URA EFRIS) and Malawi (MRA EIS), Zambia ZRA Smart Invoice available, and Kenya, Tanzania, Rwanda and Nigeria on request.
What does it cost?
A USD 1,000 one-off application licence plus USD 200 per year, with tax integration from USD 280 per year.
How do I get support?
Call or WhatsApp +256 756 508 361 or email weafpos@weafcompany.com.

Pricing & buying

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How much does WEAF POS cost?
USD 1,000 one-off for the application, plus a USD 200 annual subscription. Revenue authority integration starts from USD 280 per year.
Are there any hidden fees?
No. You pay the licence, the annual subscription and any optional tax integration you choose.
How do I pay?
Through our secure checkout using mobile money or card, or contact WEAF to arrange payment.
Can I get a quote for several shops?
Yes. Email weafpos@weafcompany.com for bulk and multi-shop pricing.
Do I keep my data after buying?
Yes. Activating a full licence keeps all your products, stock and sales history.
Can I try before buying?
Yes. Download free and activate a trial licence first.

Installation & setup

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What do I need to run WEAF POS?
A Windows 10 or 11 computer with 4 GB RAM and the Microsoft .NET Desktop Runtime 9.0 installed.
How do I install WEAF POS?
Run the installer you downloaded, install the .NET runtime if prompted, then open WeafPOS.exe.
Can I run more than one till?
Yes. One computer acts as the server and other tills connect over your local network in multi-user mode.
My till cannot find the server. What do I check?
Ensure the server is on and in Multi-User Mode, both computers are on the same network, and the firewall allows UDP 19500 and TCP 3306.
What hardware do I need?
A Windows computer, ideally with a barcode scanner and receipt printer. Contact WEAF for recommendations.
Who can help me set up?
Contact WEAF on +256 756 508 361 for installation and setup support.

Licensing & trial

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How do I activate a trial licence?
Sign in to WEAF POS and choose the trial option; the trial activates in minutes, even offline.
How long does the trial last?
It lets you evaluate WEAF POS fully. Contact WEAF if you need more time before purchasing.
Can I activate my licence offline?
Yes. WEAF POS licences are designed to activate offline so outages never stop you.
Do I lose data upgrading to a full licence?
No. Your products, stock and sales history all remain.
Can one account manage several shops?
Yes. You can manage multiple licences and locations from one account.
What if my licence will not activate?
Confirm you are signed in with the right account and your licence is available in your dashboard, then contact WEAF support.

Inventory & stock

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How do I add products?
Open the products screen and add a name, selling price and, ideally, a cost price, barcode and opening stock.
Can I get low-stock alerts?
Yes. Set a reorder level per product and WEAF POS flags items that fall below it.
Does WEAF POS support barcodes?
Yes, including custom barcodes for loose items, plus barcode and shelf-label printing.
Can I sell in bulk and loose units?
Yes. Flexible units of measure let you buy in cartons and sell by piece while stock stays accurate.
How do I check physical stock?
Use the guided stocktake and variance report to compare counts to system records.
Can I track expiry dates?
Yes. WEAF POS helps pharmacies and food retailers manage batches and expiry.

Selling & payments

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How do I make a sale?
Scan a barcode, search by name and press Enter, or tap Quick Pick, then take payment and print a receipt.
Which payment methods are supported?
Cash, mobile money, cards and credit, including split payments across methods on one sale.
Can I record mobile money sales?
Yes. Mobile money is tracked separately from cash and card for clean reconciliation.
How do I process a return or refund?
Select the original invoice, choose the returned items, restock them and refund the customer.
Can I control discounts?
Yes. Larger discounts and price overrides can require manager approval.
Can I reprint a receipt?
Yes. Open the sale in sales history and reprint the receipt whenever needed.

Offline & multi-till

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Can I sell if the internet is down?
Yes. WEAF POS keeps selling offline and submits tax documents when the connection returns.
Will offline sales still be fiscalised?
Yes. They are queued and submitted automatically once connectivity is restored.
Do all tills share the same stock?
Yes. Every till reads and updates the same live company file.
How many tills can I run?
Enough for a growing shop. One server holds the company file and multiple tills connect to it.
Does the server need to stay on?
Yes. A background service keeps it available even if the main app is closed.
Is it reliable on weak networks?
Yes. Offline resilience is designed for exactly these conditions across the region.

Uganda · EFRIS

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What is EFRIS?
The URA Electronic Fiscal Receipting and Invoicing Solution, which validates invoices and receipts electronically.
Who needs EFRIS in Uganda?
VAT-registered businesses are required to issue EFRIS fiscal documents. Check your obligations with URA.
Does WEAF POS issue EFRIS receipts automatically?
Yes. Complete a sale and the fiscal receipt is generated and validated with URA behind the scenes.
How do I reverse an EFRIS sale?
Through an EFRIS credit note, which WEAF POS generates when you process a return.
Can I sell if EFRIS is temporarily down?
Yes. WEAF POS keeps selling and submits pending documents when EFRIS is reachable again.
Why did my EFRIS submission fail?
Common causes are a missing commodity code, a missing buyer TIN or a temporary connection issue; WEAF POS shows the specific reason.

Malawi · MRA EIS

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What is MRA EIS?
The Malawi Revenue Authority Electronic Invoicing System for validating tax invoices electronically.
Does WEAF POS work with MRA EIS?
Yes. WEAF POS fully supports MRA EIS, so Malawian retailers issue compliant invoices as they sell.
Does it handle MRA credit and debit notes?
Yes. Returns and corrections are processed as proper MRA credit and debit notes.
Can I sell offline in Malawi?
Yes. WEAF POS keeps selling and submits invoices to MRA when the connection returns.
Is it suitable for shops in Blantyre and Lilongwe?
Yes. It suits shops across Malawi with fast selling, stock control and MRA compliance.
How do I set up MRA EIS?
Contact WEAF on +256 756 508 361 or weafpos@weafcompany.com for configuration and support.

Zambia · ZRA

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What is ZRA Smart Invoice?
The Zambia Revenue Authority system for validating tax invoices electronically.
Does WEAF POS support Zambia?
Yes. WEAF POS offers ZRA Smart Invoice integration for Zambian retailers.
Is ZRA invoicing automatic?
With integration enabled, WEAF POS fiscalises the sale as you complete it at the till.
Do I need a separate ZRA tool?
No. WEAF POS keeps selling, stock and ZRA compliance in one workspace.
Is it suitable for shops in Lusaka?
Yes. It suits shops across Zambia with fast selling, stock control and ZRA compliance.
How do I set up ZRA?
Contact WEAF on +256 756 508 361 to enable ZRA Smart Invoice for your business.

Kenya · eTIMS

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What is KRA eTIMS?
The Kenya Revenue Authority electronic Tax Invoice Management System for validated tax invoices.
Can WEAF POS support eTIMS?
Yes. WEAF POS offers KRA eTIMS integration on request alongside its full retail features.
Is WEAF POS good for Nairobi shops?
Yes. It suits shops across Kenya with fast, compliant selling and stock control.
Does it support mobile money?
Yes. Mobile money, cash and card are all supported and tracked separately.
Can I sell offline in Kenya?
Yes. WEAF POS keeps selling during outages and syncs when back online.
How do I ask about eTIMS setup?
Contact WEAF on +256 756 508 361 or weafpos@weafcompany.com to discuss eTIMS.

Tanzania · TRA

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Does Tanzania require fiscal receipts?
Yes. The TRA requires fiscalised receipting for VAT-registered businesses.
Can WEAF POS work in Tanzania?
Yes. It provides full retail tools with TRA integration available on request.
Is it good for Dar es Salaam shops?
Yes. It suits shops across Tanzania with fast, compliant selling and stock control.
Does it support offline selling?
Yes. WEAF POS keeps selling during outages and syncs when back online.
Which payment methods work?
Cash, mobile money and cards are all supported and tracked separately.
How do I enable TRA integration?
Contact WEAF on +256 756 508 361 to discuss the requirements for your business.

Rwanda · RRA

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What is RRA EBM?
The Rwanda Revenue Authority Electronic Billing Machine system for validated electronic bills.
Does WEAF POS support Rwanda?
Yes. It offers RRA EBM integration on request alongside full retail features.
Is it suitable for Kigali shops?
Yes. It suits shops across Rwanda with fast, compliant selling and stock control.
Can I sell offline in Rwanda?
Yes. WEAF POS keeps selling during outages and syncs when back online.
Which payment methods are supported?
Cash, mobile money and cards, all tracked separately for clean reporting.
How do I ask about RRA setup?
Contact WEAF on +256 756 508 361 or weafpos@weafcompany.com to discuss RRA integration.

Nigeria · FIRS

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Is e-invoicing required in Nigeria?
FIRS is rolling out electronic invoicing to improve VAT transparency. Check your current obligations with FIRS.
Can WEAF POS support FIRS?
Yes. WEAF POS offers FIRS e-invoicing integration on request alongside its full retail features.
Is it good for Lagos shops?
Yes. It suits shops across Nigeria with fast, high-volume selling and stock control.
Does it handle high transaction volumes?
Yes. Barcode selling, Quick Pick and multiple tills keep busy shops moving.
Can I sell offline in Nigeria?
Yes. WEAF POS keeps selling during outages and syncs when back online.
How do I enquire for Nigeria?
Contact WEAF on +256 756 508 361 or weafpos@weafcompany.com to discuss FIRS and setup.

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Our team is happy to help with pricing, a demo, installation or tax setup for your country.